This week I have started a new project -- building a Project Management, ticketing, and time tracking system for the company I work for.  We're an educational services company, and provide a very diverse set of services, and have always operated without this sort of direct tracking and data gathering for our work; as the company grows and evovles, we are finding that we need to operate more like a business and less like a school -- and more and more like a 21st century business.